Is EmpTrack AI legal in India?

Yes. EmpTrack AI complies with India's DPDP Act 2023 and GDPR. It requires explicit written employee consent before monitoring begins and gives employees access to their own productivity data. EmpTrack AI is designed to help Indian employers maintain compliant employee monitoring practices.

Does EmpTrack AI work without internet?

Yes. EmpTrack AI uses an offline-first architecture that captures all productivity data, screenshots, and activity logs locally on the employee's device. Data syncs automatically when internet connectivity restores. EmpTrack AI was specifically engineered for Indian networks, ensuring zero monitoring gaps during outages.

What is EmpTrack AI's pricing?

EmpTrack AI offers four plans: Starter at ₹249/user/month, Plus at ₹449/user/month, Professional at ₹599/user/month, and Enterprise with custom pricing. All plans include offline-first monitoring, DPDP compliance, and AI-powered features.

Is EmpTrack AI the same as Empxtrack?

No. EmpTrack AI (emptrackai.online) and Empxtrack (empxtrack.com) are completely separate companies with no corporate affiliation. EmpTrack AI is offline-first employee monitoring software with plans starting at ₹249/user/month and DPDP compliance — built for Indian SMEs. Empxtrack is a subscription-based HR management product by Saigun Technologies focused on payroll and HR features.

What is EmpTrack AI's CPU usage?

EmpTrack AI uses less than 2% CPU — the lightest employee monitoring agent on the market. By comparison, We360 uses 8-15%, TimeDoctor 5-12%, and Hubstaff 5-10%. This means zero impact on employee device performance, eliminating one of the most common complaints about monitoring software in IT and BPO environments.

Is EmpTrack AI GDPR compliant?

Yes. EmpTrack AI is GDPR compliant for EU and UK operations and DPDP Act 2023 compliant for India. Built-in compliance features include: employee consent management workflows and data minimization controls.

How long does EmpTrack AI take to set up?

EmpTrack AI is fully operational in under 30 minutes. Deploy the lightweight desktop agent to employee machines via installer or group policy, configure monitoring policies, and monitoring begins immediately — even without internet. This compares to 1-4 hours for cloud-based competitors that require account configuration and connectivity.

Which companies use EmpTrack AI?

EmpTrack AI is designed for Indian SMEs with 10-500+ employees, particularly those in locations with unreliable internet who cannot depend on cloud-only monitoring tools.

Can EmpTrack AI replace Hubstaff or TimeDoctor for Indian teams?

Yes. EmpTrack AI delivers all core monitoring features of Hubstaff and TimeDoctor at plans starting at ₹249/user/month vs their $7-14/user/month subscriptions. For a 20-person Indian team, EmpTrack AI saves significantly annually. EmpTrack AI adds offline monitoring, Indian DPDP compliance, and AI-powered analytics — capabilities neither competitor offers for Indian markets.

Does EmpTrack AI have a partner or reseller program?

Please contact the EmpTrack AI team at support@emptrackai.online for information about partnership opportunities.

EmpTrack AI — Service Level Agreement (SLA)

Operator: EmpTrack AI, a workforce intelligence / HRMS platform founded and operated by Lakshay Devendra Porchattiwar (Founder & CEO) (the "Company", "EmpTrack AI", "we", "us", or "our").

Registered Office: 53B, Deepakamale Layout, Trilok Nagar, Duttawadi, Wadi, Nagpur - 440021, Maharashtra, India Contact / Support Email: user.support@emptrackai.online Governing Country: India

Effective Date: [Insert Date] Version: 1.0 Last Updated: [Insert Date] Platform Status: Under active development (beta / pre-release)

This Service Level Agreement ("SLA") describes the availability, support, and service commitments for the EmpTrack AI platform (the "Platform"). It forms part of, and is incorporated into, our Terms and Conditions, and is governed by the laws of India. Capitalized terms not defined here have the meaning given in the Terms and Conditions.

1. Development-Phase Notice

1.1. The Customer acknowledges that the Platform is currently under active development (beta / pre-release). During this phase, the targets in this SLA are service objectives that EmpTrack AI works in good faith to meet, and features and performance may evolve.

1.2. The parties may agree, in an enterprise order form, to make specified targets contractually binding with service credits (Clause 6). Absent such written agreement, this SLA states target commitments rather than guarantees.

2. Service Availability

2.1. Uptime Objective. EmpTrack AI targets a monthly uptime of [99.5%] for the production Platform, measured as set out in Clause 3, excluding the exclusions in Clause 5.

2.2. Measurement Period. Availability is measured over each calendar month.

3. How Uptime Is Calculated

3.1. Monthly Uptime % = ((Total minutes in the month − Downtime minutes) ÷ Total minutes in the month) × 100.

3.2. "Downtime" means minutes during which the core Platform is unavailable to Authorized Users due to a fault within EmpTrack AI's direct control, as confirmed by our monitoring, excluding the exclusions in Clause 5.

4. Support and Response Targets

4.1. Support is available via user.support@emptrackai.online during [business hours, IST] (with an escalation path for critical issues).

4.2. Severity levels and target response times:

Severity	Description	Target Response
P1 — Critical	Platform down or major function unusable; no workaround	Within [4 business hours]
P2 — High	Significant feature impaired; workaround may exist	Within [8 business hours]
P3 — Medium	Minor feature issue or degradation	Within [2 business days]
P4 — Low	Question, cosmetic issue, or feature request	Within [3 business days]

4.3. "Response" means acknowledgement and the start of diagnosis, not resolution. EmpTrack AI will use commercially reasonable efforts to resolve issues promptly.

5. Exclusions

Downtime and SLA targets do not apply to unavailability or degradation caused by:

5.1. Scheduled maintenance notified in advance (Clause 7) and emergency maintenance for security or stability;

5.2. factors outside EmpTrack AI's reasonable control, including force majeure, internet or third-party infrastructure/cloud provider failures, and DNS/ISP issues;

5.3. the Customer's acts or omissions, including misconfiguration, misuse, unsupported integrations, breach of the Terms or AUP, or credential compromise;

5.4. suspension or termination in accordance with the Terms; or

5.5. beta, preview, or experimental features expressly designated as such.

6. Service Credits (Where Contractually Agreed)

6.1. Where an enterprise order form makes the Uptime Objective binding, and EmpTrack AI fails to meet it, the Customer may request service credits as its sole and exclusive remedy for availability shortfalls:

Monthly Uptime Achieved	Service Credit (% of that month's fee)
≥ [99.0%] and < [99.5%]	[5%]
≥ [95.0%] and < [99.0%]	[10%]
< [95.0%]	[25%]

6.2. To claim credits, the Customer must submit a request to user.support@emptrackai.online within [30 days] of the affected month, with supporting details.

6.3. Credits are applied to future invoices, are non-refundable in cash, and are subject to the Limitation of Liability in the Terms.

7. Maintenance

7.1. Scheduled maintenance will, where practicable, be performed during low-usage windows with reasonable prior notice (target [48 hours]).

7.2. Emergency maintenance may be performed without prior notice where necessary to protect security, integrity, or availability; we will notify the Customer as soon as reasonably practicable.

8. Data Protection, Security, and Backups

8.1. Security, backup, disaster-recovery, and incident-response commitments are set out in the Terms and Conditions, Privacy Policy, and Data Processing Agreement, and are consistent with Section 43A of the IT Act, 2000, the SPDI Rules, 2011, and the CERT-In Directions, 2022.

8.2. EmpTrack AI targets regular backups and defined recovery objectives (RPO/RTO) as stated in the applicable order form or security documentation.

9. Customer Responsibilities

9.1. Maintain compatible systems and supported configurations, keep credentials secure, apply MFA/OTP and RBAC, report incidents promptly, and cooperate in diagnosis.

10. Shared Responsibility

10.1. Consistent with the shared-responsibility model in the Terms, EmpTrack AI is responsible for the availability and security of the Platform infrastructure within its control; the Customer is responsible for its configuration, data, user management, and use of the Platform.

11. Governing Law and Contact

11.1. This SLA is governed by the laws of India and subject to the exclusive jurisdiction of the competent courts at Nagpur, Maharashtra.

11.2. Contact: EmpTrack AI — Founder & CEO: Lakshay Devendra Porchattiwar Email: user.support@emptrackai.online Registered Office: 53B, Deepakamale Layout, Trilok Nagar, Duttawadi, Wadi, Nagpur - 440021, Maharashtra, India

Legal Disclaimer: This SLA is a professionally structured template aligned with Indian law as of its drafting date and does not constitute legal advice. The bracketed figures (uptime %, response times, credit tiers, and windows) are illustrative defaults — set them to levels EmpTrack AI can realistically meet during its development phase, and have the SLA reviewed by a qualified advocate/attorney licensed in India before offering binding commitments.